Why and when your consent is necessary:
When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information, so they can provide you with the best possible healthcare. Only staff that needs to see your personal information will have access to it. if we need to use your information for anything else, we will seek additional consent from you to do this.
Why do we collect, use, hold and share your personal information?
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).
What personal information do we collect?
The information we will collect about you includes your:
names, date of birth, addresses, contact details (mobiles and personal details)
Medical information including medical history, medications, allergies, adverse events. Immunisations, social history, family history and risk factors.
Medicare number (were available) for identification and claiming purposes
Health fund details.
Dealing with us anonymously.
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals (APP 2)
How do we collect your personal information?
Our practice may collect your personal information in several different ways.
1) When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
2) During the course of providing medical services, we may collect further personal information.
3) We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
4) In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
your guardian or responsible person
Other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services.
How do we store and protect your personal information?
Your personal information may be stored at our practice in various forms.
Paper records are scanned into your file
All records are stored electronically
Visual records are to be given to patients
Our practice stores all personal information securely.
All electronic devices are accessible by each staff member through their own passwords. And locked cupboards have the one key only accessible by each staff member.
How can you access and correct your personal information at our practice?
You have the right to REQUEST ACCESS to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing by email or hand written letter with a written signature and our practice will respond within 30 days. You will not be charged for the request, but only for the information provided.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to Suzanne McCarthy the Practice Manager by email on
A full version of the policy may be requested from reception.