Your friendly local family practice
Leeuwin Medical Group is a fully-accredited and private billing medical practice, located at 275 Canning Highway, Palmyra, WA.
We have an AGPAL accreditation, through which we continually review and assess our practice’s systems and processes.
We offer the full range of general practice services, with a team of 13 doctors, a GP surgeon, and nurses who specialise in:
- Women’s, men’s, and seniors’ health
- Chronic disease management, care plans, and health assessments
- Child and adult immunisations
- Skin cancers and minor surgery
- Travel medicine
Our clinic is also open to patients who are seeking a pre-employment medical assessment or a workers’ compensation medical certificate.
Conveniently based in the Stammers Markets building, we’re close to a range of other health services, including Palmyra Chemmart Pharmacy, Pharmacy 777 Bicton, 3 pathology providers and multiple allied health. We are also opposite the specialist center on Anthony Street
Our clinic is fully wheelchair accessible and has a comfortable waiting room equipped with magazines, health information brochures, and a kid’s play area.
Appointments are available between 8am – 6pm on weekdays, and from 8:30am – 12pm on Saturdays. Please note that Saturday appointments will incur an extra fee.
We are closed on Sundays and public holidays.
For a copy of our patient results procedure, please see our “Leeuwin Medical Group results procedure“.
For a copy of our email policy, please see our “email policy“
Social Media Policy
For a copy of our email policy, please see our “social media policy“
Your care and everyone’s safety are our priorities.
Due to high levels of Covid in the community, we kindly request that you DO NOT enter the clinic if you have a sore throat, running nose, fever, cough, diarrhea or even mild flu like symptoms. Instead book a telephone or video appointment through the booking link on our website, the Automed AMS CONNECT smartphone app, or ring reception on 9339 7799. You are encouraged to do a RAT test at home prior to your appointment.
Thank you for your support in ensuring that we can continue to deliver good medical care to all our patients.’
Frequently Asked Questions
How do I order a script from my doctor without seeing them?
If you unable to come into the practice and would like to order a script you can organise a Telehealth appointment. Leeuwin Medical are now able to provide E-Scripts, where a GP can send a script token to your phone and you can use it at a pharmacy. Paper scripts are still available if you wish however, if you are unable to collect the script yourself, we require consent from yourself (the patient) authorising the nominated person to collect the script. There are particular types of scripts that will only be provided when seeing the doctor and cannot be ordered without seeing them. It is recommended that you call reception prior to coming in to collect your script to ensure it is ready.
What do I do if I have a complaint or give feedback?
If an unforeseen circumstance arises and you are not happy with the service at Leeuwin Medical we would greatly appreciate your feedback so we can improve our service for your benefit. You may call and speak to the Practice Manager, send a letter or email addressed to the Practice Manager or request a client complaint form, which can be completed and returned to the Practice Manager. They will investigate the matter and provide you with feedback. If you wish the matter to be taken further patients may contact the Health and Disability Service Complaints Office on www.hadsco.wa.gov.au. We also have a suggestion box in our main waiting room with suggestion response sheets and pencils available.
How do I get my pathology results?
For any urgent or non-urgent recalls, you need to organise a face-to-face appointment or if you are unavailable to attend the clinic in person due to illness, a telehealth appointment with your GP. If you are after your results but have not received a recall, you will still need to organise an appointment.
How do I transfer my medical records to and from Leeuwin Medical?
If you wish to have your records transferred from your previous doctors surgery please see reception to complete a form that will be sent to your previous surgery. Please be aware that some surgeries have a transfer fee and won’t release records until paid. If you wish to have your records transferred to a new surgery from Leeuwin Medical, you will need to complete a transfer form at your new surgery. Please note we do charge for release of medical records, please speak with reception.
How do I speak to my GP?
If you wish to speak with your doctor, phone reception who then will ask what the phone call is regarding and see if the doctor is available to take your call. If the doctor is unavailable, you may be able to discuss the matter with one of our nurses. If not, the receptionists can take your details and pass them onto the doctor for them to return your call when available.
Please note: Doctors can be extremely busy throughout the day so they may not call back until the next day. If your call is urgent we recommend booking an appointment to see your doctor instead.
How does the practice appointment reminder system and recalls work?
We offer a free SMS text messaging service, that allows patients who have registered their mobile number with reception to receive a SMS reminder message the day before the next booked appointment.
Recall SMS reminders are sent every day for non-urgent reminders. If you do not have a mobile number registered you will receive a recall/reminder letter for pap smears, diabetes reviews etc. which are posted out by our nurses when the patient is shown to be due to see their doctor for this.
How do I get urgent results?
For all urgent results either a nurse or doctor will call the patient to give them their results over the phone or let them know they need to attend for a follow up appointment. If the patient does not answer or the phone number is incorrect/disconnected then a letter will be sent in the post to the patient’s listed address letting the patient know they need to contact the practice immediately . Messages can only be left when your name is stated on the answering service.
Please note: Our practice does not prescribe drugs of addiction.
We provide a translating and interpreting service
Leeuwin Medical is a registered clinic with TIS National (Translating and Interpreting Service) to help non- English speaking patients be able to communicate with our GP’s and nurses.
TIS National has access to over 2400 contracted interpreters across Australia, speaking more than 160 different languages and dialects.
Please let our reception staff know in advance if you wish to use the TIS service when booking your appointment so we can have everything organised on your arrival.
The majority of Translating and Interpreting Service (TIS National) services are free to non-English speakers.
To find out more visit the TIS National website or phone 131 450.